WHO WE ARE

Neighbourhood Holdings is a leading residential mortgage fund operating across Canada. We work directly with mortgage brokers to provide short-term loans to borrowers who can’t access traditional bank financing. Our borrowers are entrepreneurs, immigrants, young families, and people going through transition periods in their lives who don’t fit in a bank-defined box. They go to mortgage brokers, who help them get access to alternative financing through lenders like us. We market to our broker partners, who appreciate that we are transparent, efficient, and reliable, trusting us to get the job done day in and day out.

Our team is ambitious, creative, collaborative, and data-driven. We consistently seek ways to improve and thrive in complexity. Since 2015, our team has raised capital from senior lenders and wealth managers. In the fall of 2025, we acquired Fisgard Asset Management, creating one of the largest non-bank lenders in Canada with nearly $800 million in assets under management. With a proven track record for growth, we are looking to add to our team to continue on this strong trajectory. Neighbourhood is the proud recipient of CMP’s 5-Star Mortgage Product Award and one of Canada’s Best Workplaces™ in 2025.

WHO WE ARE LOOKING FOR

We are seeking a Receptionist for our Victoria Office. This is an excellent opportunity to join a fast-paced team that boasts an exciting, dynamic, and progressive work environment. The successful candidate will be responsible for presenting an excellent first impression of the Organization to clients and customers, and maintaining various operational needs throughout the Office.

Compensation: Based on experience. The starting range for this role is $24.00 per hour and a bonus upon completion of the maternity leave coverage, provided certain objectives and milestones are met.

Employment Type: Monday to Friday; Full-time; 30-40 hours; 7 month maternity leave coverage

Location: Victoria, BC; On-site

RESPONSIBILITIES

• Providing exceptional customer service
• Answering and transferring incoming calls to appropriate personnel in a professional, pleasant and courteous manner
• Greeting clients and/or customers
• Fielding general inquiries from the public and answering basic questions about the services we offer
• Scheduling meetings for Investment Representatives and staff and booking use of boardrooms as needed
• Receiving and distributing mail, faxes, and deliveries, and arranging for shipments and courier pick ups
• Providing general administrative and team support
• Assisting with general appearance of the office, ensuring a well-kept and professional looking reception area
• Reporting building maintenance issues

REQUIREMENTS

• Minimum of 2 years’ experience working in an administrative or reception role
• Post-secondary education is preferred
• Excellent working knowledge of Google Workspace and MS Office (Office 365)
• High energy, team player
• A can-do, positive attitude, and a sense of humour
• Strong written and verbal communication skills
• Strong organizational and analytic skills
• Ability to work independently
• Ability to work collaboratively within an office environment
• Ability to take initiative, multi-task, and be flexible
• Physical requirements include standing for long periods, walking up and down stairs in an office building, and lifting boxes

The employer offers an excellent benefits package for the right candidate. If you are interested in this exciting career opportunity, please upload your cover letter and resume, and complete the job survey on Plum. Please follow the instructions through the following link: https://bit.ly/4tneY3I